Delivery & Returns
How much is postage and packaging?
Standard Delivery - FREE
Delivery should normally take up to 7 working days.
Special Delivery - £4.95
Next-day delivery for orders placed before midday. A signature will be required or this delivery type.
Our delivery couriers will not deem a parcel to be lost until it has been in their systems for a period of 14 days (UK) and 20 working days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local post office is not holding it for collection.
Please note; 123hairandbeauty.co.uk can only entertain claims for lost items within 90 days of dispatch.
When will my order be dispatched?
We do attempt to dispatch all orders within one working day of placing your order. However this cannot always be guaranteed.
What is the Returns Policy?
1. Let us Know
Please email us at clare@123hairandbeauty.co.uk or call us on +44 (0) 1706 216386 to notify us of your intent to return. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you'd like an alternative product/replacement or a refund.
(Any returned received without prior notice may be delayed in being processed)
2. The Product
Goods must be in its original packaging with any seals intact and in a saleable condition. Please enclose the original receipt with the parcel.
3. The Packaging
Re-package the parcel using strong packaging and ensure it is sealed securely and addressed clearly with the address below;
Myhairandbeautyshop - Returns department
414 Holcombe Road
Helmshore
Lancashire
BB4 4LX
4. Proof of Postage
Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: 123hairandbeauty.co.uk will not be liable for lost returns.) Any underpaid returns will not be processed. Items must be returned within 21 days of despatch.
Please note, 123hairandbeauty.co.uk will only reimburse the cost of the products and not any postage or shipping fees.
