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Delivery & Returns

How much is postage and packaging?

United Kingdom

Standard Delivery - FREE
Delivery should normally take up to 7 working days.

Express Delivery - £4.95 

Delivery should normally take 1-2 working days for orders placed before midday. A signature will be required or this delivery type.

 

Our delivery couriers will not deem a parcel to be lost until it has been in their systems for a period of 14 days (UK) and 20 working days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to dispatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local post office is not holding it for collection.

Please note; 123hairandbeauty.co.uk can only entertain claims for lost items within 90 days of dispatch.

When will my order be dispatched?

All items are dispatched within one working day of placing your order.

What is the Returns Policy?

1.     Let us Know

Please email us at sales@123hairandbeauty.co.uk or call us on +44 (0) 1706 216386 to notify us of your intent to return. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you'd like an alternative product/replacement or a refund.

(Any returned received without prior notice may be delayed in being processed)

2.     The Product

Goods must be in its original packaging with any seals intact and in a saleable condition. Please enclose the original receipt with the parcel.

3.     The Packaging

Re-package the parcel using strong packaging and ensure it is sealed securely and addressed clearly with the address below;

            123hairandbeauty - Returns department

            Unit 29

            Hardman Business Centre 

            New Hall Hey Rd

            Rawtenstall

            BB4 6HH

4.     Proof of Postage

Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: 123hairandbeauty.co.uk will not be liable for lost returns.) Any underpaid returns will not be processed. Items must be returned within 21 days of despatch.

Please note, 123hairandbeauty.co.uk will only reimburse the cost of the products and not any postage or shipping fees.

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